Help & Information Payments 1StopGiftShop accepts all major credit/debit cards. You can also pay by cheque by sending your order and address details to: 1StopGiftShop 20 Vanguard Way Shoeburyness Essex SS3 9RA Please make all cheques payable to 1StopGiftShop. Please note all items purchased will be dispatched on clearance of funds. Delivery Policy We aim to fully deliver all customer orders within 14 days of receipt of payment. Should there be a difficulty in achieving the above, we will e-mail you as soon as we find out. If any of the items in your order require engraving, please allow a further few days (depending on our engraving department's workload). Spend over £25.00 at 1StopGiftShop and delivery is free to anywhere in the UK - compare that to all other on-line buying sites, and we are sure that you will come back time and again to enjoy our quality products and very reasonable prices, directly delivered to your home. Orders under £25.00 are subject to £2.50 postage & packaging charge. We will also ship Worldwide for only £5.00 per order. The 1StopGiftShop really is the most convenient way to shop for gifts for all of the family. To telephone us, call +44 (0) 1702 613581 Our hours of business are 10am - 5pm GMT Monday to Friday (excluding national holidays) Refund Policy If you find that your purchase is defective in some way, please return it to the address below within 14 days, stating when you purchased the goods and by which means of payment ie. Switch Card, Visa Card etc. and we will refund your money in FULL, or replace the item immediately. Cooling off Period - If for any reason you are not 100% happy with your purchase, if you email or write to us within 7 days of receipt and return the goods to us in good condition, then we promise to refund you your money in full within 30 days, under the terms and conditions of the Consumer Protection (Distance Selling) Regulations 2000